Spiffy Stores is a hosted e-commerce application that allows you to easily set up an online store to sell your stuff. Using Spiffy Stores lets you add and organise products, accept payments, track orders and customise the design of your store. All for a fraction of the cost of having an online store designed and built for you.

We don't process credit card payments for you, but we provide the option for you to use your own credit card facilities - either manually using your eftPos machine, or through one of the third-party payment gateways that we can connect to.

We've also made it easy to set up your store in seconds to accept PayPal payments.

Spiffy Stores is a hosted solution, so there's no software to install. This makes it really easy to create your online store or add a shopping cart to your existing site.

There are no SSL certificates or API's to install either. All you need is a modern web browser like Firefox or Safari and you're ready to go!

You will need the following…

• Something to sell
• One of our supported payment gateways to accept payments from your customers
• A modern web browser (with Javascript and Microsoft Silverlight enabled) to use your online store's administration interface
• A valid credit card to pay for your online store

You sure can! To add your own domain name, you just log in to our toolbox, and add your domain name there. There are a few other things you may need to do. These are all detailed in our knowledge base.

We currently support businesses based in Australia, selling in Australian dollars to anyone anywhere in the world. When we're ready, we will make Spiffy Stores available to sellers worldwide.

We currently only support English, but we are planning on extending our language support in the future.

Sorry, but Spiffy Stores isn't yet available to businesses operating outside of Australia. We're planning on launching worldwide soon!

Trial plans exist so that you can try Spiffy Stores and see if it's the right fit for you.

Our trial plans currently restrict the amount of orders that you can receive to 10 orders. Trial plans are not supposed to be used as stores to sell products. We provide you with 10 orders only so you can test the checkout of your store.

You also can't set up email addresses or use your own domain name. This is so that we can avoid abuse of our systems by people that have no intention of using our software to start an online store.

To sign up, choose your plan and complete the signup form. Your store will be set up for you instantly. More information about signing up can be found here.

Spiffy Stores are created instantly - as soon as you complete the signup form. You can then start adding your products to your store.

Depending on how much preparation you've done (such as taking photos of your products and writing product descriptions), you can set up your store and start receiving orders within a few days.

Our plans start at $25 per month plus a 3% transaction fee per order. More information about our plans can be found on our pricing page.

There are no hidden fees, and we don't charge for extra bandwidth fees like some other providers.

We charge a flat monthly fee plus a transaction fee per order. These fees vary according to the plan that you are on. Higher plans have smaller transaction fees, so work out more economical for stores that sell larger ticket items.

Spiffy Stores only accepts payment by credit card. Your credit card is charged any fees owing on the monthly anniversary of your signup.

We send you an invoice by email on the monthly anniversary of your signup. You then have 7 days to dispute any charges on the invoice. Your credit card is then charged the invoice amount.

Yes, you can cancel at any time by logging into your store, going to the Store account page, and clicking the Please close my store button.

All plans include email accounts. Details of how many email accounts in each plan can be found on our pricing page. If your store is on a free trial, you cannot use the built in email until your store is activated using your credit card.

You can upgrade or downgrade your plan in your Store Toolbox by clicking on the Change my plan button in the Store account section of your Toolbox.

Your store address, store name and contact details can be updated in the General settings section of your Store Toolbox.

Your billing information can be updated in the Store account section of your Toolbox.

Not at all! Spiffy Stores come with a range of pre-designed themes that come in a range of different colours. We also add new themes periodically so you can change the look of your shop whenever you get bored with it.

Our new improved theme editor also allows you to add your own logo to all of our themes, as well as change your theme colour scheme.

Each theme also has it's own site, which has instructions on how to add your logo etc. so if that's the type of thing you want to do, head on over to the theme demo site for the theme that you're currently using…

• Fresh
• Dream Theme
• Minimal
• Antiqua

If you would prefer to get us to modify your theme for you, we can do simple things like add your logo or change your colour scheme for as little as $70 AUD.

Yes we do! Small modifications like adding your logo or changing your colour scheme can be done for as little as $70 AUD.

Complete store designs usually range from $300 (for modifications to an existing theme design) to $3000 for a new theme (an average of $1500 - depending on the complexity. Contact us to find out more about our store design service.

Yes you can! There are several options to do so. First, if you would like to use Spiffy Stores only for your storefront, you can do so by creating a subdomain (e.g. www.store.yourdomain.com). Or, you can simply link pages from your current website over to your product pages in your Spiffy Store.

Liquid is a template language used by many different hosted solutions that run on Rails. It is somewhat similar to the Django template language.

Liquid tags are inserted in the HTML of your store's templates to display dynamic data from your store's back-end.

It sounds a little scarey we know, but if you decide to build your own theme, there's truckloads of information on how to use Liquid tags over in our knowledge base.

There are several ways to collect payments from customers when they order from your e-commerce store.

Spiffy Stores is fully integrated with PayPal. You can also accept all major credit cards directly from your online store, as long as you have your own merchant account.

You can also accept manual payments by direct deposit, money order or cheque, or set up any other manual payment method that you would prefer to use.

A merchant account is an account that you hold directly with a bank. If you want to accept credit card payments through your Spiffy Store, you will need either a merchant account of your own or a third-party payment processor like PayPal (see below).

A payment gateway allows you to connect your merchant account to your Spiffy Store to automatically process payments made in your store.

If you're just starting out, you probably won't need to use a payment gateway until you have so many orders that processing payments manually bercomes a huge chore.

Spiffy Stores supports many different payment gateways. A list of supported gateways can be found here.

A third-party processor such as PayPal allows you to accept credit card payments without the expense of a merchant account of your own. Generally they have their own transaction fees and in some cases have a monthly fee.

Third-party processors are very simple to set up in your Spiffy Store. A list of supported third-party processors can be found here.

Yes! You can accept manual payments by direct deposit, money order, cheque, or process credit card payments manually using your own eftpos facilities.

Yes! You can process credit card payments manually using your own eftpos facilities, or you can link your merchant account to one of our supported payment gateways to process credit card payments automatically.

After you get a new order notification by email, you log in to your Store Toolbox and check out the details of the order. If you need to get more information from your customer, you can send them an email right from the order view page.

You then just pack up the order ready to be posted, send it to the shipping address provided, and then mark the order as shipped in your Store Toolbox.

You sure can! You can sell and ship your products anywhere in the world to anyone with a credit card and a pulse!

Head on over to the Regions & taxes section of your store preferences to choose which countries you want to set up your store to sell to. More information on regions and taxes can also be found in our knowledge base.

Yes! If you would prefer to use your own courier, you can set up custom shipping rates for any weight ranges that you specify. More information can be found in our knowledge base.

Yes! You can print out shipping labels & packing slips to send to your customers with their order. This saves you time writing or printing out your own labels and creating packing slips of your own.

Our community forums are the best place to get tips from other Spiffy Stores users. If you have a question, simply sign up and post it. Generally you'll get an answer pretty fast!

Our knowledge base is jam-packed with info to help you get started and to help you with any problems you may be having with your store.