Asking your customer for additional information

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Methods that do not require template modifications

You can ask a customer more information at checkout time by enabling the "Additional Checkout Comments" option on the "Preferences->Checkout & Payment" page in your Toolbox.

This enables a text box on the second page of the checkout, and you can customize the heading to provide specific instructions for your customers.

Any message that the customer enters will be attached to the order and displayed at the top of the order when you view it in the Toolbox.

This method of collecting additional information from the customer does not require any template modifications, and can be enabled or disabled at any time from the Toolbox.

Methods that DO require template modifications

When you update the content of a cart or click the checkout button on a standard cart.liquid page, the store code will look for two special parameters called note and attributes

Adding a Text Note to your shopping cart page

The note parameter is the easiest to use. You can use this to add a free-form text note to the cart before checkout.

For example, if you are running a gift shop, you may want to ask your customers for a gift message to be included in the package.

Add following html/liquid code to your cart.liquid before the </form> tag:

<p>
  <label for="note">Gift note:</label><br/>
  <textarea name="note" id="note" rows="2" cols="60" style="width: 100%">{{cart.note}}</textarea>
</p>

This will produce a cart page that looks something like this:

After the order has been placed, the note will display at the top of the page when you view the order in the Toolbox.

Cart Attributes

Attributes let you attach any value to an order by choosing a name for it. They are very useful for creating more complex forms with checkboxes, drop-downs or even hidden fields which just attach the browser version or operating system of the client to the order.

You choose the name of the attribute using the html name property in the form "attributes[name]".

<input type="checkbox" name="attributes[wrapping]" id="wrapping" value="yes" />

In this example, we want to ask the customer if they require gift wrapping and to specify the name to be printed on the t-shirt.

<p>
  <input type="checkbox" name="attributes[wrapping]" id="wrapping" value="yes"{% if cart.attributes.wrapping %} checked="checked"{% endif %} />
  <label for="wrapping">Please wrap the products in this order</label>
</p>
<p>
  <label for="name">Child's name: </label><input type=text name="attributes[name]" id="name" value="{{ cart.attributes.name }}"/>
</p>

This generates a checkout page that looks like this:

After the order has been placed, the following note will appear with the order.

You can add as many attributes as you like as long as you choose unique names.

Line Item Notes

Finally, a custom note may be added to individual product line items. This will allow you to provide custom information on product basis.

To allow the customer to specify custom product information, add the following to the product.liquid template.

<form action="/cart/add" method="post">
...
<p>
  <label for="note">Add custom text for logo:</label><br/>
  <textarea id="note" name="note" cols="60" rows="2" style="width: 100%"></textarea>
</p>
...
</form>

Note: This code fragment must appear in between the <form> and </form> tags in the liquid file.

The custom information will then appear for each item in the cart.

In some cases, you may not want this input field to appear on all your products. In this case, you can add some additional code to test what type of product is being displayed.

Here is an example of the code you could use to display an input text field only if the product belongs to the 'sample' product collection, where 'sample' is the handle of the collection.

<form action="/cart/add" method="post">
...
{% capture collections %}{{ product.collections | map: 'handle' }}{% endcapture %}
{% if collections contains 'sample' %}
  <p>Enter your text here:</p>
  <textarea id="note" name="note" rows="5" cols="60" style="width: 100%"></textarea>
{% endif %}
...
</form>

After the order has been placed, the custom line item note will appear underneath each line item description when viewing the order in the Toolbox.

Line Item Properties

Sometimes you need to create more detailed customization information for your products, and a simple line item note is not sufficient for the task.

Line Item Properties allow you to create multiple, tagged notes for your product which give you more detailed information about the customer's needs.

Following on from our previous example, if we want to get the custom data used for the logo, then we can add the following snippet to the product.liquid template.

<form action="/cart/add" method="post">
...
<p>
  <label for="note">Add custom text for logo:</label><br/>
  <textarea id="logo_text" name="properties[logo]" cols="60" rows="2" style="width: 100%"></textarea>
</p>
...
</form>

In this case, we have used a name of properties[logo] on the input field. This will create a logo property for the line item.

You can create and name line item properties in any way you want, and you can retrieve and display each of the line item properties using the line_item.properties Liquid array variable.