You can cancel an unpaid order by selecting the "Cancel this order" under "Edit order status" when you are viewing the order. Cancelled and unpaid orders do not attract any transaction fees.
Once an order has been paid, you need to contact us to request that an order be cancelled. Your request needs to come from one of the email addresses associated with your store.
If you have cancelled or refunded an order, we're more than happy to provide you with a credit for the transaction fee. We can also mark the order as refunded for you.
To request this, please email us at email@example.com providing us with the following information;
After we have received this information, we will mark the order as refunded for you, and issue a credit to your store account.
To avoid extra administration, you should use the TESTING gateway if you want to test the software. Test orders do not attract transaction fees. If you have placed test orders using another gateway, please follow the instructions above to receive a credit for any test orders placed.