Troubleshooting image upload issues

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If you have issues uploading images in your store, it may be because Silverlight is not updated to the proper version or is corrupt. You may run into the following issues:

  • Nothing happens when you click the upload button
  • You may be able to select an image, but it doesn't upload and has a "please wait..." button.


Follow these steps to resolve the issue:

Contents

Step 1: Uninstall Silverlight

On a PC

  1. Reboot your computer
  2. Make sure all internet browsers are closed
  3. Click your computer’s Start Menu
  4. Click Control Panel
  5. Go to Add or Remove Programs
  6. Scroll to find Microsoft Silverlight
  7. Click on Microsoft Silverlight and then click Uninstall


On a Mac

  1. Reboot your computer
  2. Make sure all internet browsers are closed
  3. Double click on the hard drive icon on your desktop
  4. Navigate to your Internet Plug-Ins: /Library/Internet Plug-Ins/
  5. Drag Silverlight.plugin into your trash bin
  6. Drag WPFe.plugin into the trash bin if you see it in your Plug-Ins folder
  7. Empty your trash bin


Step 2: Reinstall Silverlight

  1. Go to http://www.microsoft.com/getsilverlight
  2. Click Install to install Silverlight back onto your computer, and follow the instructions there.




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