Welcome to our support area. You can search our knowledge base articles, browse public issues in our community forums, or submit a support ticket if you’re having trouble. If you need any help with setting up your Spiffy Store, you can also call us on 1300 727 334 during business hours.
Our knowledge base is jam-packed with info to help you get started and to help you with any problems you may be having with your store.
If you need help with something and you can’t find it in our knowledge base, submit a ticket to our official support channel and we’ll investigate.
There’s a good chance that if you have a question that someone else has asked it before you. Search our forums for solutions to many problems. 
If you’ve submitted a ticket, you can check it’s progress by entering your email address and the ticket ID that we provided you with.
- How do I log in to my store?
- I've lost my store password. How do I reset it?
- How do I add a logo to the top of my store's front page?
- Google's webmaster tools needs me to verify that I am the site owner, can you explain how to do this?
- Do I need to install an SSL certificate?
- How do I set up custom shipping rates?
- How do I edit my menus?
- Am I able to use PayPal?
- What nameservers do I re-delegate my domain name to?
- How do I use my domain name with Spiffy Stores?
- Can I use my spiffy Store on a sub-domain of my main domain?
Your store's login page can be found by adding "/admin" to the end of your store's address in your browser. For example, the login page for joesgifts.spiffystores.com can be found at joesgifts.spiffystores.com/admin
Logging in as as simple as entering your email address and the password you set for your login. If you've forgotten your password, simply click on the "Lost your password?" link to reset it.
Logging in as as simple as entering your email address and the password you set for your login. If you've forgotten your password, simply click on the "Lost your password?" link to reset it.
If you've forgotten your password, go to your store's login page which can be found by adding "/admin" to the end of your store's address in your browser. To reset your password, click on the "Lost your password?" link.
On the next screen, enter the email address you usually use to log in to your store, and click "retrieve password". Instructions will then be sent to you to reset your password.
On the next screen, enter the email address you usually use to log in to your store, and click "retrieve password". Instructions will then be sent to you to reset your password.
Each theme's demo store has instructions on how to add your logo. To find out what theme you are using, log in to your store and go to the "themes" section. There are sample images of each theme. The one that looks the most like your store is the theme you are using.
Links to instructions for each theme are listed below;
- Fresh
- Dream Theme
- Minimal
- Antiqua
Links to instructions for each theme are listed below;
- Fresh
- Dream Theme
- Minimal
- Antiqua
To verify your site with Google webmaster tools, choose the "Meta tag" verification method, and copy the meta tag that Google provides you with.
Log in to your Spiffy Toolbox, and go to the "Theme editor" section.
In the theme editor, click on the "Theme.liquid" file to edit it.
Paste the meta tag that Google provided you with immediately after the <HEAD> tag, and then click the save button.
Back in Google's webmaster tools, click the "Verify" button, and your site should verify properly.
Log in to your Spiffy Toolbox, and go to the "Theme editor" section.
In the theme editor, click on the "Theme.liquid" file to edit it.
Paste the meta tag that Google provided you with immediately after the <HEAD> tag, and then click the save button.
Back in Google's webmaster tools, click the "Verify" button, and your site should verify properly.
No you don't. All Spiffy Stores use a shared SSL certificate, so your checkout and customer data are safe & secure.
Custom shipping rates can be set up in your Store Toolbox. All shipping rates are weight based, so you just create a shipping rate for your desired weight range in the "Shipping & handling" section of your store preferences. Remember that you also need to set the weight of a product in the product edit screen for your shipping to work.
More information about custom shipping rates can be found in our knowledge base.
More information about custom shipping rates can be found in our knowledge base.
You edit your menus in the "Store menus" section of your Toolbox. Menu items can be added, deleted, and re-ordered however you want. You can also set up multi level menus and drop down menus if your theme supports them. For more information, visit our knowledge base.
Yes, Spiffy Stores supports PayPal Website Payments Standard, PayPal Website Payments Pro and PayPal Payflow Pro.
The nameservers for Spiffy Stores are as follows;
- ns0.spiffy.com.au
- ns1.spiffy.com.au
- ns2.spiffy.com.au
If your domain management interface only accepts two nameservers, just use namservers ns0.spiffy.com.au and ns1.spiffy.com.au
- ns0.spiffy.com.au
- ns1.spiffy.com.au
- ns2.spiffy.com.au
If your domain management interface only accepts two nameservers, just use namservers ns0.spiffy.com.au and ns1.spiffy.com.au
To use your domain name, you just need to re-delegate your domain name to our nameservers. This can be done in the domain administration area of the company you registered your domain name with. You then add your domain name in the "DNS & domains" section of your Toolbox.
The nameservers for Spiffy Stores are as follows;
- ns0.spiffy.com.au
- ns1.spiffy.com.au
- ns2.spiffy.com.au
If your domain management interface only accepts two nameservers, just use namservers ns0.spiffy.com.au and ns1.spiffy.com.au
More information is in our knowledge base.
Please note: If you need help re-delegating your domain name, please contact the company that you registered your domain name with... not us! We can't help you with another company's domain administration interface. You can also only use your own domain name if you've activated your store with a valid credit card. You can't do this if you're on a trial plan.
The nameservers for Spiffy Stores are as follows;
- ns0.spiffy.com.au
- ns1.spiffy.com.au
- ns2.spiffy.com.au
If your domain management interface only accepts two nameservers, just use namservers ns0.spiffy.com.au and ns1.spiffy.com.au
More information is in our knowledge base.
Please note: If you need help re-delegating your domain name, please contact the company that you registered your domain name with... not us! We can't help you with another company's domain administration interface. You can also only use your own domain name if you've activated your store with a valid credit card. You can't do this if you're on a trial plan.
Yes you can! To set up your store on a subdomain, you need to be able to edit your domain's DNS records. The best way to find out if you can do this is to contact your domain name registrar, or your web hosting provider. They should be able to tell you how to do this.
Subdomains should be set up as a CAME record. For example, if you want to host your store at store.mydomain.com, you would add the following CNAME entry to your mydomain.com DNS Zone:
Subdomains should be set up as a CAME record. For example, if you want to host your store at store.mydomain.com, you would add the following CNAME entry to your mydomain.com DNS Zone:
store CNAME yourstore.spiffystores.com.When you have done this, you simply add add "store.mydomain.com" to your claimed domains in the "DNS & domains" section of your Toolbox. More information on using your own domain name in Spiffy Stores can be found in our knowledge base.
